Shipping & Returns


Shipping

WE OFFER FREE SHIPPING ANYWHERE IN INDIA 

We use reputed services like FedEx, Overnite Express & IndiaPost to fulfill orders.

  • Please allow 1-3 working days for your order to be dispatched. Normally we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. During busy times, such as holiday periods, there can be processing and shipping delays.
  • The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Order(s) requiring any customization will require additional time and will be shipped in 10 working days. 
  • For shipments delivered outside ASSAM, the customer’s state may charge OCTORI Duty on the price of the item. These charges are beyond our control and can’t be reimbursed by us. We are unable to predict which shipments would be assessed or the amount of the Duty. In cases of refusal, either the cost of the goods or return service costs will be deducted.
  • Tracking: E-mail &/or SMS containing your package tracking information will be sent to your provided contact particulars or number upon dispatch of the shipment. Status Notes providing order status can be found on your order page, the note will diplay a tracking link once the product has been shipped.

CANCELLATION

To cancel your order, send an email to with your order details to absolutetea@outlook.com and we'll cancel it.

NOTE: WE WILL BE UNABLE TO ACCEPT ANY CANCELLATIONS POST DISPATCH FROM OUR END.

Returns & Replacements

We will Provide Replacements/Accept Returns incase of Incorrect Product getting Shipped &/Or DAMAGED Products for No Extra Charge. Damaged here refers to

  • Products which are Physically Tampered with at the time of receipt.
  • Customers are encouraged to not accept deliveries if they think that the product has been tampered with.
  • Please ensure that when you return the Package, it’s in the same condition as received, no Tags, stickers are removed, they should be available even if removed. Once removed it becomes liable to Rejection of Claims.

In cases other than the one(s) mentioned above, AbsoluteTea.in would be unable to process any returns!

We try to ensure that our consumers get what they ordered for. Still if they think that the Tea has left them wanting, we would like for our consumers to drop a mail at: absolutetea@outlook.com